Ok... so we usually have two people answering phones during the day due to low call volume, but... occasionally we can get a rush. Today one such occasion happened, so we have to apologize to the customer, put them on hold, and put the new call on hold. Fine... no problem
Well today we got a guy (and this unfortunately is not uncommon) who I pick up and ask if he can please hold. His reply is "No". Naturally, it isnt his choice, so I put him on hold anyway. He calls back, I ask if he can please hold, to which he says "uhh... only for like 2 seconds, make it quick!". I then say "I can't guarantee that sir", to which he replies "fine I guess my business isnt important to you" and hangs up.
So let me get this straight... I'm supposed to drop 4 other PAYING customers who are waiting patiently so this JACKASS can get his shit done in a hurry. No thanks. Good ridance to losing his business.
Well today we got a guy (and this unfortunately is not uncommon) who I pick up and ask if he can please hold. His reply is "No". Naturally, it isnt his choice, so I put him on hold anyway. He calls back, I ask if he can please hold, to which he says "uhh... only for like 2 seconds, make it quick!". I then say "I can't guarantee that sir", to which he replies "fine I guess my business isnt important to you" and hangs up.
So let me get this straight... I'm supposed to drop 4 other PAYING customers who are waiting patiently so this JACKASS can get his shit done in a hurry. No thanks. Good ridance to losing his business.