Man.... I dunno what's with our customer base, but 90% of people who want to cancel service during their paid up period, expect a credit back. The whole point of paying UPFRONT for a year is to get a discounted rate, and so we can lock them into a contract and get our money back. How can these people expect their money back! NEVER have I known any place that you can pay upfront and get money back when you decide to up and cancel. IDIOTS!